The Challenge:
The client called Golden Group Roofing because they wanted to replace their current roofing system, the siding of the dormers and the skylight units. The clients had experienced roof leaks in the skylight flashings and wanted to ensure that all 5 skylight units on the home were replaced at the same time as the roof. For the siding the client wanted to have the dormer siding match the rest of his home, of which the current material was James Hardie Fiber Cement. The client was eager to have all these three components of the project replaced at the same time and within a timely manner. The client had a previous negative experience of a crew starting the construction on his Andover home, but stopping and having many pauses in between each step. This is something that at Golden Group we never have to worry about, as when each project begins, the full concentration and each day of work is focused on that particular project until the work has been completed.
The Meeting:
The Client met with our construction supervisor Freddy Campoverde and our Sales consultant Etjon Rapi to discuss the project and scope of work and how each step of the roofing process would be carried out. We wanted to ensure to our client that once his work began, it would be our main focus until we reached the finish line. We discussed color options and product selections. This is a process that is very important with each one of our clients as we want them to be aware of each selection available. The homeowner wanted to ensure that the James Hardie was installed with the specifications of the manufacturer. This is something we could give peace of mind right away as the golden group team is certified and trained yearly by James Hardie.
The Solution:
Our Andover client was able to have a new gaf roofing system installed with 50 year asphalt shingles, 25 year workmanship warranty and ultimately receiving a forever roof. The new gaf roof was installed using products such as GAF WeatherWatch ice and water shield membrane, and a breathable synthetic felt called Deck Armour. The window selection was carefully selected with Freddy and the client to ensure it was a timeless design. The James Hardie siding was installed using one of their 35 low gloss solid colors and trim to match. The james hardie siding was a great option for our client who was looking for a forever exterior investment as james hardie has durability, water resistance, and requires low maintenance (no painting ever).
The Conclusion:
One happy client that never has to touch the exterior in his lifetime, ever! With a unique and proprietary process we were able to take the client from consultation to final permit closing within 3 weeks, keeping his priorities top of mind and never taking our eyes from the project. Oftentimes, roofing companies get overwhelmed with projects and try to juggle, at Golden group its one project at a time. Your consultant remains your point of contact from start to finish until we have your full satisfaction reached.
